Returns, Exchanges & Policies

Thank you so much for shopping our small, family run business! We make each piece by hand, right here in our Utah studio. We want you to LOVE your new piece of jewelry as much as we loved making it! Please feel free to reach out to us if you have any questions at all about returns, exchanges, or even general cleaning + jewelry care!

RETURNS + EXCHANGES: We accept returns for refunds or store credit within 30 days of the delivery date. This policy does not apply to personalized, custom and last chance final sale jewelry, which are non-exchangeable and non-refundable. Jewelry must be unused + unworn, and returned in the original packaging.

You can initiate a return or exchange through your Customer Portal.

Return shipping costs are the responsibility of the customer, but we will cover the cost of the shipping back to you if you are returning for an exchange, repair, or resize. Any original shipping costs will be non-refundable. Please message us directly at hello@noliajewelry.com with any questions.

INTERNATIONAL ORDERS: We gladly accept returns on non-custom/non-personalized international orders within 30 days of the delivery date. However, please note that we do not accept exchanges and that the original shipping fees are non-refundable, and we do not cover the cost of the return shipping on international orders.

WARRANTY: We offer a 6 month warranty on our gold filled + sterling silver jewelry and a 1 year warranty on our solid gold jewelry, starting from the delivery date of your order. After that time, we still offer repairs, but there may be a small repair fee.

The warranty includes:

• Clasp breaking.
• Chain disconnecting from clasps or rings.
• Chain breaking in the middle of the chain without excess force being applied (aka caught on something, yanked off, etc. This can be determined by the presence of stretched chain links, and will void the warranty).

The warranty does not cover:

• Lost or stolen items or charms. It is important to note that our add on charms are removable, so that you are able to switch up and add more charms at your own convenience. This also means that you need to take extra care when taking off and putting on your charm necklaces/bracelets, so that the charms do not slide off and become lost.
• Tarnish: firstly, it is important to note that solid gold will not tarnish, so this does not apply to solid gold jewelry. Gold filled and rose gold filled are long lasting, waterproof + tarnish resistant, but there are still extra steps that need to be taken to ensure that your gold filled pieces last as long as possible. Find our info + care tips for gold filled jewelry here. It is important to follow care guidelines when wearing, cleaning, and storing gold filled jewelry to maximize the life of your piece. Gold filled should last years if properly cared for. Oxidization on sterling silver jewelry is completely normal and is super easy to clean. Find care + cleaning tips for your sterling silver jewelry here.
• Broken chains due to excessive force (this can be determined by the presence of stretched chain links, and will void the warranty).

For warranty requests, please email us directly at hello@noliajewelry.com.
Please include your order number, a clear photo of the whole item + a clear photo of where the defect is on the item, along with your warranty request.

CANCELLATIONS: Due to our quick turn around time, we are unable to accept cancellations. Chances are, by the time you message us about cancelling an order, we've already begun the creation process. Please refer to the Returns + Exchanges sections above for more information on your options once you receive your order.

RUSH REQUESTS: We are a small team and already work as quickly as possible to get your handcrafted jewelry out to you as soon as we are able. Due to this, we are usually unable to guarantee rush order requests. If you have a specific date you need your order by, please feel free to let us know and we will do our best to accommodate if possible. However it cannot be guaranteed. During sales + holidays, we are unable to accept any rush order requests and orders will be created and shipped in the order we receive them and within the quoted processing times which are updated here.

PRICE ADJUSTMENTS: At this time, we do not offer price adjustments. No price adjustments will be made on orders that missed a sale. Codes need to be used at the time of purchase to qualify for a discount. Thank you for your understanding!

DISCOUNT CODES: Discount codes cannot be combined at checkout, or retroactively applied once the order has been placed.

FREE GIFTS: We will occasionally include a free gift during sales or promotion periods. Any piece that is included in an order as a free gift, will not be eligible for return, exchange, or adjustment.

THIRD PARTY SALES: We are unable to process returns + exchanges for NOLIA Jewelry purchased through third party retailers. Please contact the retailer you purchased your piece from to learn about their individual policies.

CHILD SAFETY WARNING: NOLIA Jewelry does not recommend jewelry for children as they contain small parts that may become loose and present a choking hazard. If you choose to purchase jewelry for a child, please make sure it is worn only under adult supervision.

If you have any questions about our policies or the return + exchange process, please feel free to reach out to our customer service team at hello@noliajewelry.com.