Here at NOLIA, we take pride in handcrafting each piece to order, just for you, so that we are able to make something truly special. Since we don't start creating until you've placed your personalized order, please account for the processing + shipping times when estimating the arrival date of your order. Add the current processing time and the shipping time that you've chosen to get your estimated arrival date.
*The number of business days it takes to handcraft your jewelry before shipping.
Our current processing time has returned to 1-3 business days. Thank you so much for your patience over our holiday break! Happy New Years 🎉
If you need your order by a specific date, you are welcome to include it within the notes during checkout and we will do our best to meet those dates. However, we cannot guarantee rush processing due to the complete handcrafted nature of the pieces. Thanks for your understanding!
*These are estimates provided to us by our shipping providers, and are not guaranteed by us. Current prices of each upgrade can be seen during the checkout process.
USPS First Class ∙ 4-6 Business Days ∙ FREE
USPS Priority ∙ 1-4 Business Days
USPS Express ∙ 1-2 Business Days
UPS Ground ∙ 1-5 Business Days
UPS 2nd Day ∙ 2 Business Days
USPS International First Class ∙ Delivery Times Vary
DHL International Express
∙ 1-3 Business Days
DOMESTIC COVID SHIPPING UPDATE: Both USPS and UPS have announced that they are currently seeing delays due to issues surrounding Covid-19. While most packages still arrive within the estimated dates, we are not responsible for delays caused by USPS or UPS. Thank you for your understanding!
INTERNATIONAL COVID SHIPPING UPDATE: We have temporarily suspended accepting international orders (excluding Canada), due to some countries completely halting some shipping services, and others seeing dramatic delays. We apologize for the inconvenience and we hope to be able to offer international shipping again in the near future!
*IMPORTANT for International orders: please note that there may be additional duties and customs charged to you by your country upon accepting your package from the customs office. This is an importation tax charged to you by your country. It is not additional shipping charge from us. Please understand that these are the responsibility of the buyer if they occur.
TRACKING YOUR ORDER
As soon as we ship your order, you will receive an email with the tracking number. If you didn't receive a shipping confirmation email after your estimated processing time passes, please feel free to contact us with your order number and we will send you the tracking info!
Route Shipping Protection
NOLIA Jewelry is not responsible for lost, stolen, damaged, or delayed packages once your order has been shipped. We now offer ROUTE to cover your package once it leaves our studio. The option is available to add to your cart during checkout. If you choose to opt-out of Route, please note that we are not responsible for lost, stolen, damaged, or delayed orders. If you chose to opt-out and are having difficulties locating your package, please contact the carrier you chose during checkout (USPS or UPS) for further assistance.
To report a claim via Route:
Please go to claims.route.com to file a claim.
You can view Route's full policies here: https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies