Jane Hoops

PROCESSING

• Our normal processing time is 2-4 business days, but can vary slightly around holidays and sales. This is the amount of time it takes to handcraft your jewelry prior to shipping. Please check here for our current and up to date processing times.

SHIPPING

• Our FREE shipping option is through USPS First Class mail (domestic only), which usually takes about 3-6 business days to arrive once shipped. For any important shipping news, please check here.
• Shipping upgrades are available at checkout if you need it quicker! Please note that these upgrades will only expedite the shipping time. The current processing time will remain the same.
• International orders can ship via USPS or DHL. Shipping options available during checkout.

RETURNS

• We happily accept returns for a refund or store credit as long as the piece is shipped back within 30 days of the delivery date. Please note that personalized and custom jewelry pieces are not eligible for returns or exchanges. However, most items are eligible for one free resize.

EXCHANGES

• You are welcome to exchange your piece as long as it is shipped back within 30 days of the delivery date. Please note that personalized and custom jewelry pieces are not eligible for returns or exchanges. However, most items are eligible for one free resize.

View our full return + exchange policies here.